Usually non-refundable
Coin purchases are treated as digital goods and are normally final once the balance is delivered to your account.
Refund policy for DeMeme coin purchases
DeMeme sells digital coin packs used for AI meme generation. Because coins are digital goods delivered immediately, purchases are usually non-refundable, with limited exceptions for technical and billing errors.
Technical exceptions
Support can review cases where a successful payment did not deliver coins or where the same transaction was charged more than once.
Support first
Users should contact DeMeme support before filing a chargeback so billing problems can be reviewed quickly and fairly.
Typical refund review scenarios
- A completed payment did not add coins to the account.
- A single purchase caused duplicate billing.
- A technical checkout issue needs manual verification by support.
Dissatisfaction with the subjective style of AI-generated images is not normally a refund reason because output quality depends on the source photo, selected template, and model behavior.
Billing contact
Send billing and delivery questions to support@dememe.me. Paddle remains the merchant of record for checkout and payment processing.